I have probably ranted about this all before, but as nothing has really improved it is worth trying again … not that I am expecting anyone to pay attention here of course! The rant here is about the myth of home delivery.
When I shop online, I have three different delivery addresses to choose from, none of which is likely to result in a delivery to my home address. Of course one of those three address is my home address, and sometimes choosing it can result in finding a parcel outside my front door when I get home, but most commonly results in a little card telling me to walk into the central post office to collect the parcel.
If I pay money for home delivery I expect the delivery to be made to my home address when I am at home. Delivery companies seem to live in some mythical world of the past where they assume everyone has someone standing by at their home address during working hours. Trying a delivery to my home address during working hours is a waste of time, and leaving a card in my letterbox does not count as a delivery.
Perhaps those who end up having to collect parcels from depots should start demanding their money back for any delivery charges.
Compare if you will with supermarket deliveries, or even fast food deliveries. Without paying any extra, you either get a delivery at the time of your own choosing, or even a same day delivery! You can pay extra for “guaranteed” next day delivery and not get a service that good.
And why do we put up with the shop’s choice of delivery agent? I pay for the delivery; I should get to choose who provides that delivery service. The more you think about it, the more it seems like a bloody cheek for shops to insist on their choice of delivery agent.