I like screenshots (the graphical kind) – I make them all the time for documentary purposes. But there is one kind of screenshot that makes me boil :-
Screenshots taken for fault finding which turn textual information into graphical information. How on earth am I supposed to be able to do anything with any of those IPv6 addresses without typing them in and risking making a typo?
And I’m a good typist – I’ve been known to freak people out by carrying on typing when they arrive at my desk whilst talking to them. But certain kinds of information – such as network addresses (whether MAC, IPv4, or IPv6) – are tricky to get right and a simple off-by-one error can dramatically influence the diagnostic results.
Now don’t get me wrong – I’m not expecting the average person to stop using screenshots when reporting faults. Hell, it’s better than nothing!
But there are IT support staff who don’t do textual cut&paste!