Customer Service at Tesco? Perhaps Not.

 General  No Responses »
Nov 142008
 

On the way home from work tonight (after a particularly hard day that started at 6am), I dropped into Tesco to pick up a lazy person’s meal – a pizza and a four-pack of Guinness. I intentionally queued at the very long queue in front of the human checkout rather than the very short queue in front of the machine checkout because :-

  • I wanted the goods bagged for me.
  • I didn’t want to wait (and queue jump) whilst the checkout people got around to authorising my alcohol purchase.

I noticed several curious things whilst queuing … which was rapidly getting longer :-

  • The checkout people included the slowest checkout person this Tesco has (not her fault I’m sure but it has relevance later), and someone who is not normally found working the checkout.
  • Shortly after I joined the queue, the one who is not normally working the till started suggesting that people use the machine checkout. In fact she was quite insistent about it.
  • She then shut her till and left the counter to go up and down the queue suggesting people use the machine checkout and offering to show people how to use it.
  • She then decided to spend a few minutes moving shopping baskets around whilst the slowest checkout person was left alone servicing a very long queue.
  • Showing people how to use the machine checkout actually took longer than it would have done to just do the checkout normally.

When I finally reached the head of the queue, it was obvious that there were no plastic bags to bag the shopping for anyone … except for those who had chosen to use the machine checkout. Which was decided odd as it is more common for those with full baskets to use the human checkout.

I can understand that plastic bags should be discouraged, but this was a little extreme! In fact the bloke in front of me was forced to buy a re-usable bag because he had far more shopping than could be carried by hand. I would have just left it and gone elsewhere in his case!

It did seem as though this particular Tesco seems to regard customers as an inconvenience.

UK Bank Holidays – Where Are They ?

 General, Politics  2 Responses »
Nov 112008
 

Of course speaking strictly they should be called “public holidays” or in the case of Easter, “common law holidays”, but whatever they are called, where are they ? The UK as a whole has just 8 days of public holidays which is decidedly stingy when compared to the European average of 10.8. What is especially irritating is that the part of the UK that has been the least well behaved over the last hundred years gets 10 days public holiday (NI).

But why limit ourselves to raising it to the European average ? That is somewhat unambitious, and we should think of actually increasing the average somewhat. Lets go for 12 days.

First of all we should add each country’s national day – St. George’s Day (in England), and St. David’s day (in Wales). Both Scotland and Northern Ireland already celebrate their national days, and Scotland needs the day it “swapped” to celebrate St. Andrew’s day restored. Frankly a country that cannot celebrate its own national day does not deserve to be called a country!

Secondly (and with good timing), we should be commemorating Remembrance Day as a bank holiday. Frankly not having this day as a national holiday is a complete disgrace and an insult to those who died in WWI. It could also serve a dual purpose as a sort of “Britain” day.

That leaves two left to distribute, and I would suggest having both in the summer – perhaps one on midsummer’s day and another in July.

Next all public holidays need to be properly protected. Many do not realise that there is no statutory duty for an employer to recognise “bank holidays”; we simply rely on them behaving properly. Employees need to be protected by being given the day off, or if it is necessary to work to be given double-time pay. And public holidays should not count against the yealy leave entitlement – as implemented in most of Europe.

Undoubtedly businesses will complain about the cost to business of all this extra loafing around. Well tough. You guys get it your own way far too much. Besides you might be surprised. Not only is there the surge of productivity that an employee gets when he or she has had a good break, but many also feel the need to “clear the desk” before a day or two off. It is possible that more work would get done with more public holidays than the current state.

Remembrance Sunday

 General, History, Politics  No Responses »
Nov 092008
 

Today is Remembrance Sunday; a day to remember those killed in war. It should perhaps be on the 11th November (this year on a Tuesday), but the British government is too cheap to give us all a day off for remembrance.

As this is the 90th anniversary of the armistance of world war i, it is perhaps understandable that some concentrate on the dead of that war. As a general rule one of the things we remember when we remember the dead of the wars, is that they died for our freedom. For the wars since that is definitely on the true side, but perhaps not for WWI …

After all WWI started when the Austrian-Hungarian “dual monarchy” declared war on Serbia after Serbian military intelligence had been involved in assisting the assassination of a Grand-Duke. Russia was pulled in to support Serbia, and the rest of the European ‘powers’ were similarly pulled into the war.

But that is over simplistic – historians are still arguing over the causes of WWI. But what is clear is that there was initially no great villain that needed bringing down although many of the men who volunteered to fight were led to believe (in the case of Britain) that Germany was some sort of great villain.

To those who survived WWI, Rememberance Day was less a day for remembering those who died for our freedom, than just remembering the dead. It is difficult to appreciate the level of casualties today, but one clue is on the lists of the dead given on memorials in almost every little village. Probably just about everyone living in Britain in the 1920s would have been close to someone who had died in WWI.

To put it into statistical terms, Britain lost 2.1% of its population in WWI compared to 0.93% in WWII.

Some of the blame for the horrendous level of casualties can be placed at the door at the incompetant military leadership who took far too long to adjust to 20th century warfare from their 19th century mindsets. Or in the words of more than a few, the British army were “Lions led by donkeys”.

Pink Floyd Rambling

 General  No Responses »
Oct 312008
 

I have just watched a documentary on Pink Floyd, which I had unfortunately messed up the audio and video synchronisation which made the viewing somewhat peculiar – perhaps somewhat appropriately.

To me it seems that Pink Floyd is one of those bands where everyone meets. Amongst friends who listen to music, they have widely varying tastes in music and everyone has their own list of favourite bands. Oddly enough that rarely includes Pink Floyd, but when asked the response is almost always “Yeah! Them too”. And usually they will have every studio album produced by Pink Floyd even if they do not have every studio album of their favourite band – I have every Pink Floyd album, but not every Black Sabbath album.

It is almost as though there is no need to mention Pink Floyd as a favourite because anyone with any serious interest in music of almost any kind will have Pink Floyd as a favourite. I do not spend a great deal of time thinking about what music to listen to on my iBox, but every few weeks I find myself listening to Pink Floyd.

In some ways, we all hunting for another band as good as Pink Floyd.

Russell Brand, Jonathan Ross, and “That” Radio Show

 General, Media  No Responses »
Oct 292008
 

Over the last week or so, the news has been swamped with details of a certain radio show that involved Russell Brand (the host), and Jonathan Ross (the guest) phoning up Andrew Sachs and leaving “abusive” messages on his answerphone. I have not heard the show myself, but from the descriptions it goes well beyond what should be acceptable. But the right word is “silly” and not “malicious”.

But does it really deserve all this attention ? From what I can tell, there are plenty of other more serious problems that could be reported in the news. This is after all really just a couple of idiots on one radio show insulting another “showbiz” personality.

Russell has resigned, and the BBC has suspended Jonathan pending the outcome of an enquiry. There are some grounds for complaining about the BBC’s tardiness in dealing with this. Although this feels like a typical corporate tendency to keep quiet until everyone has huddled around and come up with an answer rather than responding immediately with “we’re investigating”.

Some of the criticisms around focus on the fact that the BBC is not a commercial organisation and there are claims that this sort of thing would not happen in a more commercial organisation. This is just classic anti-Beeb propoganda by those who believe that all broadcasters should be commercial. There are those who believe that free-market forces would ensure that such things never happened. I have no belief that the commercial sector is any better at dealing with such incidents, and those same free-market forces will ensure that broadcasters would be much less inclined to take risks.

There also seems to be some jealousy around the level of pay that these two celebreties get. I am not entirely sure why they are worth the amount of money they get, but criticisms of their pay should not be a consideration during this incident.

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