Apr 102009
 

I doubt anyone will really care, but I am migrating to a new server today so you might notice some disruption as it gets migrated to the server room under the stairs.

Strange as it may seem, I think I am going to miss the old server – a Sun Ultra 60 with 10 disks. It may have been a little on the noisy side, but it was a real server (old Sun workstations are built more like servers than desktop PCs) with a non-Intel architecture. I will even miss the muted growl under the stairs; the new server is so quiet I might not even notice a power failure.

Still the new server should be a little quicker and should eat a little less electricity.

Update: The new server is in and running in the final position. All well so far – excluding the fact that it needs my Eizo monitor rather than my ancient Sony (I really want to use the Eizo where it will be used). And of course I now discover that OpenSolaris has a really useless boot screen that doesn’t show any details. Must find out how to get it to display proper geeky text messages.

Feb 242009
 

Seeing as there is currently a fuss about the possible partial privitisation of the Royal Mail, it is good time to add a little support for the Royal Mail as it is. The introduction of private sector “expertese” may not improve the service for customers – indeed may make things worse. Of course those who champion the private sector claim that it will improve the service which I do not believe will be the case at all.

Speaking in particular on parcels (as I have little interest in letters as most of them seem to be bills or junk mail), the Royal Mail delivers a service that is far better than private sector delivery companies (excluding supermarkets who seem to be able to organise deliveries far better than those whose business is making deliveries). As a single person, I am often during the working week to be found at work!

If you order something from the Internet, you can sometimes ask for it to be delivered to your work address – if you have a co-opertive workplace (and workplace that doesn’t like workers having parcels delivered to work is to put it mildly completely bonkers). But not always.

And of course if you have something delivered to your home address, it will normally be delivered when you are out. I happen to be home at lunchtime which gives an extra window of opportunity for the delivery people to catch me in. And what “company” manages that more than any other ? Yes, the Royal Mail.

As it happens I have one of those little notices saying that some company tried to make a delivery and I was not in. I can ask for it to be redelivered to the same address (when I will almost certainly also be out unless I take an extra day off work), or I can pick it up from the depot. Where are all these depots ? Well they all seem to be in industrial estates miles from anywhere and almost always very difficult to get to with public transport (I don’t drive).

Except of course for the Royal Mail who alternate between my local post office (which is less than 100 metres from my flat) or the local “big” post office, which is somewhat further but far easier to get to than some out of town industrial estate.

If I had the choice when ordering things from the Internet, I would always opt for a Royal Mail delivery even if it were 25% more expensive. But as soon as private sector “expertese” gets to work, I dare say the Royal Mail will start behaving like other delivery companies and having cheap out of town collection depots.

Feb 142009
 

So you buy something cool from Apple (in my case a 24″ iMac) and you’re promised that it’ll turn up in three business days.

Or maybe not?

First of all when you open the Apple online store, if you’re looking at the UK store it will say an iMac will ship in under 24-hours. Interestingly enough those in the US get a lower quality of service as their store says it ships in 1-3 days. But make any change to your iMac at all, and the delivery time shoots up to three days (to be precise the phrase is “Ships: 3 days”).

So you order your iMac and all of a sudden the expected delivery date lurches further off in time. In my case I ordered my iMac on the 11th Feb expecting it to turn up early in the next week. The first estimate of when it would turn up was the 18th (Wed) and is now the 19th (Thu); neither of which I would classify as “early in the next week” or anywhere near the 3 days specified.

Apple will quite probably (and almost certainly correctly) claim that the fine print in their ordering process clearly states that three days for adding an extra RAM DIMM, and three further days for delivery is perfectly reasonable, and that the optimistic delivery dates are what happens in the most favourable possible circumstances. And I am not claiming Apple is unique in this sort of behaviour.

But this sort of deceptive shit is what gives salescritters such an evil reputation; enough that some of us believe they could possibly be some sort of special category of subhuman. If you are not sure that you can deliver something the next business day, do not say you can even if it sounds good. You may have a “get out of jail free” card in your fineprint, but that does not stop you looking like a scumbag.

Ideally do not say anything about delivery time until you have all the information – so you know that I have ordered that funky cable that takes an extra day to get packaged. And then give a delivery estimate, and emphasise that it is an estimate.

If someone is curious enough to find out how long it will take for the iMac to be delivered before they start the ordering process they can probably be counted on to hit a button titled “Delivery Times” where you can explain in full how long it takes to deliver an iMac including all the variations.

It is sort of old-fashioned to expect anyone to keep their word without paying attention to whether they are legally obliged to, but it does give a good impression. And all it takes is to avoid promising things you cannot deliver – surely it is worth that to give a good impression!

Feb 062009
 

Firstly I should point out this has nothing to do with Carol Thatcher’s use of the term or indeed a considerably less recent incident where Naomi Campbell was supposedly called one. It just so happened that the former has triggered the memory of a ‘story’ that I wanted to write.

Secondly this is not some kind of attempt to claim those who feel that the word (and the toy) is racists are wrong. If someone feels the use is racist that is a good enough reason to get rid of gollywogs. Besides which judging from the Wikipedia article on Gollywogs, most of the gollywog toys were pretty damn scary – too scary to be given to children anyway.

Way back in the distant past I would sometimes play with a gollywog hand puppet that my grandparents had in their house. Perhaps I was dumb (I was after all less than 10 at the time) but I always thought it was some kind of cartoon character or something. I certainly did not make an association between it and any kind of human; the toy I played with was definitely not that human!

Later at school when racist words crept in (at the some time I started getting called “four-eyes” and “lanky”), I do not recall the word “gollywog” being used to refer to anyone.

So back when I first heard about gollywogs being banned for being rascist (probably something to do with a certain jam), I practically fell off my chair in surprise. Did anyone seriously believe that there was any similarity between gollywogs and black people ?

I can distantly remember the “Golly” logo being used on certain jars of jam (“jelly” to any Americans tuning in), but again it never seemed to me to be anything other than some sort of cartoon character from the distant past. It also did not seem to bring to mind black people in any form.

Perhaps this was a case of people reading about the history of the word, and jumping to conclusions of how and why it was being used ? Taking offense at something that was not at the time intended to be used as a racist term ?

It would also explain why gollywog has apparently now become a term used by racists. I remain to be convinced that it was so used in the past … I do not remember it being used, and there are far more hateful words that were thrown around back then.

Of course having read up on it a little bit I now know that the origins were racist, but a word and an image that has originally racist origins can end up being used innocently. For example “Welsh” used to mean “foreigner” thus “Wales” meant “the land of the foreigner”, complete with a racist undercurrent. Now “Wales” is merely the name of a country we should really be calling “Cymru” (even if I’m not sure how to pronounce it).

On a side note, why do we have to use “black people” to use to refer to people whose African ancestors were rather more recent than others ? It seems rather insulting (to either “white” or “black”) to categorise any person by the colour of the dead stuff that keeps the squishy bits in. And it is not even particularly accurate. “Chocolate” would work so much better and be more inclusive – my skin is white chocolate, hers is milk chocolate, and his is dark chocolate.

Feb 022009
 

Today (and probably tomorrow) the South of England has been subjected to the heaviest snow-fall for 18 years or so.  As can be expected for such an unusual weather event (the Met office dragged out it’s rarely used “extreme” warning), anyone travelling this morning found things more than a little tricky.

As usual the whingers are also out in force claiming that we should have prepared better and comparing us to countries that are more used to extreme weather. They have a point: if we were to spend huge amounts of money to prepare for events that happen once every 20 years we could cope better.

And some of the whingers need to take note that some of the preparations need to be made by them; motorists in countries with more extreme weather make some of the preparations themselves. So many of the whingers share in responsibility for the lack of preparation.

But does it really matter that much ?

Oh businesses will complain, but what does it really harm the world if we take a day off ? At least those who live any distance from work. In many cases people can work from home which reduces the risk for those who really have to get in (and not just because their medieval bosses do not trust them to get something done).

The real answer is to lighten up and enjoy the different weather – it may be cold, but at least it is bright too!