{"id":337,"date":"2008-11-14T23:19:38","date_gmt":"2008-11-14T23:19:38","guid":{"rendered":"http:\/\/really.zonky.org\/?p=337"},"modified":"2010-10-27T11:50:51","modified_gmt":"2010-10-27T11:50:51","slug":"customer-service-at-tesco-perhaps-not","status":"publish","type":"post","link":"https:\/\/really.zonky.org\/?p=337","title":{"rendered":"Customer Service at Tesco? Perhaps Not."},"content":{"rendered":"<p>On the way home from work tonight (after a particularly hard day that started at 6am), I dropped into Tesco to pick up a lazy person&#8217;s meal &#8211; a pizza and a four-pack of Guinness. I intentionally queued at the very long queue in front of the human checkout rather than the very short queue in front of the machine checkout because :-<\/p>\n<ul>\n<li>I wanted the goods bagged for me.<\/li>\n<li>I didn&#8217;t want to wait (and queue jump) whilst the checkout people got around to authorising my alcohol purchase.<\/li>\n<\/ul>\n<p>I noticed several curious things whilst queuing &#8230; which was rapidly getting longer :-<\/p>\n<ul>\n<li>The checkout people included the slowest checkout person this Tesco has (not her fault I&#8217;m sure but it has relevance later), and someone who is not normally found working the checkout.<\/li>\n<li>Shortly after I joined the queue, the one who is not normally working the till started suggesting that people use the machine checkout. In fact she was quite insistent about it.<\/li>\n<li>She then <em>shut<\/em> her till and left the counter to go up and down the queue suggesting people use the machine checkout and offering to show people how to use it.<\/li>\n<li>She <em>then<\/em> decided to spend a few minutes moving shopping baskets around whilst the slowest checkout person was left alone servicing a very long queue.<\/li>\n<li>Showing people how to use the machine checkout actually took longer than it would have done to just do the checkout normally.<\/li>\n<\/ul>\n<p>When I finally reached the head of the queue, it was obvious that there were no plastic bags to bag the shopping for anyone &#8230; except for those who had chosen to use the machine checkout. Which was decided odd as it is more common for those with full baskets to use the human checkout.<\/p>\n<p>I can understand that plastic bags should be discouraged, but this was a little extreme! In fact the bloke in front of me was forced to buy a re-usable bag because he had far more shopping than could be carried by hand. I would have just left it and gone elsewhere in his case!<\/p>\n<p>It did seem as though this particular Tesco seems to regard customers as an inconvenience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On the way home from work tonight (after a particularly hard day that started at 6am), I dropped into Tesco to pick up a lazy person&#8217;s meal &#8211; a pizza and a four-pack of Guinness. I intentionally queued at the very long queue in front of the human checkout rather than the very short queue <a href='https:\/\/really.zonky.org\/?p=337' class='excerpt-more'>[&#8230;]<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_share_on_mastodon":"0"},"categories":[7],"tags":[623,622],"class_list":["post-337","post","type-post","status-publish","format-standard","hentry","category-general","tag-customer-service","tag-tesco","category-7-id","post-seq-1","post-parity-odd","meta-position-corners","fix"],"share_on_mastodon":{"url":"","error":""},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p1f2KI-5r","_links":{"self":[{"href":"https:\/\/really.zonky.org\/index.php?rest_route=\/wp\/v2\/posts\/337","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/really.zonky.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/really.zonky.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/really.zonky.org\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/really.zonky.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=337"}],"version-history":[{"count":3,"href":"https:\/\/really.zonky.org\/index.php?rest_route=\/wp\/v2\/posts\/337\/revisions"}],"predecessor-version":[{"id":1400,"href":"https:\/\/really.zonky.org\/index.php?rest_route=\/wp\/v2\/posts\/337\/revisions\/1400"}],"wp:attachment":[{"href":"https:\/\/really.zonky.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=337"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/really.zonky.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=337"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/really.zonky.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}